Skip to content

Delivery FAQ's

Frequently Asked Questions

Do you deliver outside of mainland UK?

We currently only deliver to the UK Mainland at this moment in time.

I live locally to Rūma, can I collect the items myself?

It's great that you would be happy to collect your order, but unfortunately all items need to be delivered and are not available for collection.

How long will my order take to arrive?

Generally, 1-3 working days (that means Monday to Friday) for Standard Items or you can pay a bit extra and for Next Day or Weekend delivery.

For Large and Heavy Items, delivery is between 7-10 working days. View all delivery options here.

I have only received part of my order, where's the rest?

If this happens and it’s not clear on your email, give us a call on 0330 433 9899 or drop us an email at and we'll check up on it.

Where is my order?

We know our customers can’t wait to get their orders, but if you have waited longer than expected, then give us a call on 0330 433 9899 or email us at and we’ll sort it out pronto!